Hyperitech
CcaaS
CcaaS is a Contact Center platform in cloud developed by HyperITech in collaboration with ZCA Digital.
CcaaS stands for “Call Center As A Service”
CcaaS is a true SaaS.
There is no need to install either physical or virtual servers or perform complicated installations or have strong systems skills
The advantages of the call center in SaaS are many:
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- No infrastructure costs: everything is included in the fee.
- No cost for platform setup: login credentials are sufficient to be immediately in the working environment.
- Elasticity for licensing: at any time it will be possible to increase workstations to follow the needs of the growing business.
- Documentation available on the platform.
- On-line technical support for troubleshooting the most frequent problems.
- Certain costs: everything you purchase is clearly listed and always included in the fee. Billing can be monthly in advance upon subscription of the fee for at least 12 months or annual in advance. For periods of different duration contact us.
The CcaaS call center is easily accessible from your PC browser, whether you hold an Administrator or Team Leader role or are an operator.
CCaaS is a complete omnichannel platform that integrates multiple communication channels — such as voice, chat, email, SMS, social media, WhatsApp, and others — into a seamless experience. It ensures that customers can interact with a you consistently across different touchpoints without losing context.